Bundesinstitut für Berufsbildung (BIBB)

Designation of occupation

Automobile business administrator (m/f)
Recognized by ordinance of 26. May 1998 (BGBl. I, p. 1145)

Duration of traineeship

3 years
The venues for training are company and vocational school (Berufsschule)

Field of activity

Automobile business administrators are employed in automobile dealerships and by car manufacturers and car importers. Their work involves ordering, procuring, marketing and selling new and used cars and providing after-sales service.

Automobile business administrators are customer-oriented dand through their work help to ensure that the business operates on a sound commercial basis.

Activities within the framework of special services provided by the company include, e.g. fleet management, communication facilities, vehicle rental.

Occupational skills

Automobile business administrators

• apply the product knowledge they acquire through the technical side of their work for the benefit of the customer;
• assess sales opportunities and observe the market behaviour of customers and competitors;
• analyse the information obtained from market observation for use in taking marketing decisions;
• plan and carry out marketing campaigns;
• use information and communication systems developed for the automobile industry;
• obtain quotations, compare terms and purchase goods;
• monitor goods inwards and check invoices and delivery papers;
• stock vehicles, parts and accessories and apply stock control concepts;
• calculate selling and workshop prices;
• assist in selling vehicles;
• handle all vehicle-related services;
• prepare and arrange financing, leasing, fleet management, insurance and warranty agreements;
• sell parts and accessories;
• plan and conduct purchasing, consultative and sales meetings;
• process sales and workshop orders and draw up invoices;
• explain to customers the details of the services for which they have been invoiced;
• process warranty and goodwill orders;
• handle complaints;
• carry out accounting procedures and process payment transactions;
• invoice wages, bonuses and commissions;
• apply environmental protection regulations and provisions.
  

Last modified on: December 12, 2006