Bundesinstitut für Berufsbildung (BIBB)

Designation of occupation

Information and telecommunications system support specialist (m/f)
(IT system support specialist)

Duration of traineeship

3 years
The venues for training delivery are the training company and the vocational school

Field of activity

IT system support specialists (m/f) provide customers with solutions in relation to information and telecommunication systems. They carry out projects to introduce or expand information technology and telecommunications infrastructure, providing commercial, technical and organizational expertise. IT system specialists work primarily in marketing and consultancy, providing services and acting as central contact persons for customers. They monitor the market for information technology and telecommunications systems and carry out marketing schemes.

Typical areas in which they are involved include industrial systems, standard systems, technical applications, commercial applications and learning systems.

Occupational skills

IT system support specialists

• analyse customer requirements in terms of information technology and telecommunications systems;
• design information technology and telecommunications systems;
• prepare quotes, provide information on financing options and conclude contracts;
• procure equipment, hardware, software and services;
• apply project planning, implementation and control methods;
• install information technology and telecommunications systems;
• commission information technology and telecommunications systems and hand them over to the customer;
• negotiate and perform service agreements;
• advise and train customers and users;
• invoice for services provided.

Last modified on: December 12, 2006