Bundesinstitut für Berufsbildung (BIBB)

Designation of occupation

Skilled express and postal services employee
Recognised by ordinance of 22. March 2005 (BGBl. I p. 887)

Duration of traineeship

2 years
The venues for training are company and part-time vocational school (Berufsschule).

Field of activity

Skilled express delivery and postal services employees work in companies that plan, organise, control, monitor and administer small-scale, time-critical deliveries and other logistics services. Their work predominantly involves the acceptance of orders, routing and delivery.

Occupational skills

Skilled express delivery and postal services employees

• plan the sequence of deliveries and deliver parcels and letters,
• sort parcels and letters and prepare them for delivery,
• carry out post-delivery procedures,
• accept orders, parcels and letters,
• accept payments and reconcile them,
• process documentation relating to parcels and letters,
• inform customers regarding the services of the company, receive customer requests and conduct conversations in a manner appropriate to the situation,
• are involved in the implementation of quality assurance measures,
• make use of information and communications systems.

Last modified on: December 12, 2006