Bundesinstitut für Berufsbildung (BIBB)

Designation of occupation

Tourism agent
Recognised by ordinance of 18 March 2005 (BGBl. I S. 806)

Duration of traineeship

3 years
The venues for training are company and part-time vocational school (Berufsschule).

Field of activity

Tourism agents work mainly in companies in the travel sector, such as travel bureaux, business travel services and tour operators.

Occupational skills

Tourism agents

• plan, produce and sell package holidays, individual holidays and group holidays, applying their knowledge of the destination areas and transport providers
• sell products and services from other providers and obtain information regarding transport connections and tariffs
• advise and inform customers, and are able to communicate in a foreign language
• research and calculate prices and process payments and invoices
• take the legal framework conditions and environmental aspects into account when producing a product
• are involved in marketing measures
• make use of information, communications and accounting systems
• coordinate cooperation within the company and with external partners such as incoming and outgoing agencies
• research key figures and analyse them in the light of decisions to be taken
• assist in the commercial management and monitoring of the company.
  

Last modified on: December 12, 2006