Division 2.1 - Customer Service Occupations, Cross-Cutting Tasks

  • Occupation-related and employment-related research to determine, analyse and review the qualification and regulation requirement;
  • Long-term monitoring of technical, organisational, trade/industry-related, social and international developments;
  • Structural and curricular development of initial and continuing vocational education and training occupations;
  • Implementation and evaluation of regulatory instruments for initial and continuing vocational education and training occupations;
  • Development of “Structuring training” implementation aids for new and updated occupations
  • Conceptional development for the structuring of the vocational education and training system;
  • Research, consulting and provision of information in the following occupational areas:
    • medical technical occupations in the skilled crafts
    • medical commercial occupations
    • occupations in body care
    • occupations household management
  • Research (analyses, studies) and information regarding full-time school-based education and training courses which do not fall under the Vocational Training Act/Crafts and Trades Regulation Code; in particular in the areas of health, education and social services.
  • Examiners portal - continued development and expansion of an information and advisory facility for examination personnel
  • Documentation and maintenance of the web presence (occupational pages) for government-approved initial and continuing vocational education and training occupations
  • Creation of a directory of recognised training occupations (incl. the authorities responsible)


Christian Hollmann


Maria Zöller



Phone: +49 228 107-2323
Fax: +49 228 107-2993 Contact