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Order information

Order information

Our digital Publications Index offers cross-media access to the publications of the Federal Institute. This page explains the particular characteristics and features of the various formats.

Important information regarding your order

  • All prices include statutory VAT. Shipping costs are not included. Shipping costs are not charged for file downloads.
  • The contractual partner with which you are placing an order (a publishing house or BIBB) will be displayed before you enter into a binding commitment by sending your order.
  • If you place an order with more than one contractual partner, you will receive separate delivery from each publisher. If you order publications for which a charge is made, you will receive separate invoices in the case of deliveries from more than one contractual partner and will also be invoiced for shipping costs for each delivery.
  • All orders for file downloads via BIBB must be paid by credit card.
  • It is not yet possible to place orders from abroad. In such a case, please contact Internetredaktion.

Orders from publishing houses

  • Products from publishing houses are purchased from the publishing houses shown. Orders placed via the Publications Index will be directly processed via the respective publishing houses. In such a case, BIBB acts as an agent only.
  • Publications ordered from a publishing house are subject to the contractual conditions of the publishing house in question. Payment is by invoice.
  • W. Bertelsmann Verlag – General Terms and Conditions: http://www.wbv.de/footermenu/agb.html
  • You may cancel any order within two weeks of receipt of goods by contacting the publishing house concerned directly in writing. You do not need to state a reason. Timely dispatch of notification is deemed sufficient for compliance with the deadline. The purchase agreement does not become effective until this cancellation deadline has expired.
  • Point of contact in the event of complaints:

    W. Bertelsmann Verlag GmbH & Co. KG
    Postfach 10 06 33
    33506 Bielefeld
    Telephone: 0521 - 9 11 01 11
    Fax: 0521 - 9 11 01 19
    e-Mail: service@wbv.de

Orders from BIBB

  • You may make direct online payment to BIBB for downloads for which a fee is charged and then proceed to download the publications in question. These products are listed separately from the products of the publishing houses in the shopping cart. The following means of payment apply to products for which BIBB is the contractual partner.
  • Convenient payment by credit card is available for file downloads. You enter your credit card details once your order data has been confirmed. We use the secure Federal Government e-Payment processing platform from the Centre for Information Processing and Information and Information Technology (ZIVIT), the main IT provider to federal revenue administration bodies.
  • We accept the following credit cards: Visa, Mastercard and American Express.
  • We will make the products ordered available for download once your credit card has been checked and successfully charged.
  • Our invoice amount will appear as usual on your monthly credit card statement.
  • File downloads are digital products and are excluded from right of cancellation.
  • BIBB's contractual conditions apply: http://www.bibb.de/veroeffentlichungen/de/shop/agb

Further information concerning your order of BIBB publications:

Do you have any questions?

If you have any questions or suggestions for how we could improve our ordering system, please direct your comments to the Internet Editing Department at the Federal Institute.